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Responding empathically to patients: Development, implementation, and evaluation of a communication skills training module for oncology nurses.

Responding empathically to patients: Development, implementation, and evaluation of a communication skills training module for oncology nurses.

Title
Publication TypeJournal Article
Year of Publication2016
AuthorsPehrson C, Banerjee SC, Manna R, Shen MJohnson, Hammonds S, Coyle N, Krueger CA, Maloney E, Zaider T, Bylund CL
JournalPatient Educ Couns
Volume99
Issue4
Pagination610-6
Date Published2016 Apr
ISSN1873-5134
Abstract

OBJECTIVE: The purpose of this paper is to report on the development, implementation, and evaluation of a Communication Skills Training (CST) module for inpatient oncology nurses on how to respond empathically to patients.

METHODS: 248 nurses from a USA cancer center participated in a CST module on responding empathically to patients. Nurses completed pre- and post-training Standardized Patient Assessments (SPAs), a survey on their confidence in and intent to utilize skills taught, and a six-month post-training survey of self-reported use of skills.

RESULTS: Results indicate that nurses were satisfied with the module, reporting that agreement or strong agreement to 5 out of 6 items assessing satisfaction 96.7%-98.0% of the time. Nurses' self-efficacy in responding empathically significantly increased pre- to post-training. Additionally, nurses showed empathy skill improvement in the post-SPAs. Finally, 88.2% of nurses reported feeling confident in using the skills they learned post-training and reported an increase of 42-63% in the use of specific empathic skills.

CONCLUSIONS: A CST module for nurses in responding empathically to patients showed feasibility, acceptability, and improvement in self-efficacy as well as skill uptake.

PRACTICE IMPLICATIONS: This CST module provides an easily targeted intervention for improving nurse-patient communication and patient-centered care.

DOI10.1016/j.pec.2015.11.021
Alternate JournalPatient Educ Couns
PubMed ID26686992
PubMed Central IDPMC4962546
Grant ListP30 CA008748 / CA / NCI NIH HHS / United States
T32 CA009461 / CA / NCI NIH HHS / United States
T32-CA009461 / CA / NCI NIH HHS / United States

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