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Pehrson C, Banerjee SC, Manna R, Shen MJohnson, Hammonds S, Coyle N, Krueger CA, Maloney E, Zaider T, Bylund CL.  2016.  Responding empathically to patients: Development, implementation, and evaluation of a communication skills training module for oncology nurses.. Patient Educ Couns. 99(4):610-6.